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There’s a big upside to resolving issues with unhappy customers

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Unhappy customers are practically inevitable; mistakes happen, communications break down- we’re human after all! But a lot of good can come from this situation.

Studies suggest as many as 90% of unhappy customers don’t ever complain, they simply don’t return. So if dealing with a disappointed customer, listen, empathize and work towards a quick resolution. Consumers who have their problems fixed efficiently are likely to tell up to six people about the experience!

And if you are an unhappy customer? Before taking to social media, contact the business, be clear & specific about your issue and give them a chance to make it right and keep your business! These small things help create a marketplace where buyers and sellers trust each other. And remember, you can use your local BBB to find a list of trustworthy businesses before you buy!

Click here for more information about the Better Business Bureau.

Todayville is an independently-owned digital media company. We specialize in helping community groups, local businesses and organizations tell their story. Our team has years of media and video production experience. Talk to us about advertising, brand journalism stories, opinion pieces, event promotion, or other ideas you have to make our product better. We also own and operate Todayville Red Deer and Todayville Calgary.

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Trump: Tariffs on Canada, Mexico to take effect next week

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MXM logo  MxM News

Quick Hit:

President Donald Trump confirmed that a 25 percent tariff on all goods from Canada and Mexico will take effect next week. The move is intended to pressure the neighboring countries to take stronger measures against undocumented migration and fentanyl trafficking into the U.S. Despite discussions with Canadian Prime Minister Justin Trudeau and Mexican President Claudia Sheinbaum, Trump stated the tariffs will proceed as scheduled.

Key Details:

  • The tariffs were initially set for February 4 but were delayed by 30 days following conversations with Trudeau and Sheinbaum.
  • Trump emphasized the need for “reciprocal” tariffs, stating the U.S. has been “mistreated very badly” by many countries.
  • Canada and Mexico have threatened to retaliate if the tariffs are implemented, which could impact over $900 billion in U.S. imports.

Diving Deeper:

President Donald Trump announced on Monday that his administration will move forward with imposing a 25 percent tariff on all Canadian and Mexican goods, effective next week. The decision aims to pressure the two countries into taking stronger actions to curb undocumented migration and fentanyl trafficking into the United States.

Speaking at a joint press conference with French President Emmanuel Macron, Trump stated, “The tariffs are going forward on time, on schedule.” This declaration comes as the new deadline approaches on March 4, after an initial delay of 30 days from February 4, following phone conversations with Canadian Prime Minister Justin Trudeau and Mexican President Claudia Sheinbaum.

During the press conference, Trump emphasized the broader issue of tariff reciprocity, claiming, “We’ve been mistreated very badly by many countries, not just Canada and Mexico.” He stressed the need for fairness in international trade, stating, “All we want is reciprocal. We want reciprocity. We want the same.”

Although Trump did not explicitly mention fentanyl or migration in his remarks, his statements apply additional pressure on Canada and Mexico to address his administration’s concerns. According to the White House, Trudeau informed Trump on Saturday that Canada has achieved a 90 percent reduction in fentanyl crossing the U.S. Northern Border and that Canada’s Border Czar will visit the U.S. next week for further discussions.

Together, Canada and Mexico account for more than $900 billion in U.S. imports, including vehicles, auto parts, and agricultural products. Both countries have indicated that they will retaliate if the tariffs are imposed. In a concession to inflation concerns, Trump noted that energy imports from Canada would face a lower tariff rate of 10 percent.

The move underscores Trump’s continued focus on securing U.S. borders and achieving trade reciprocity, while also setting the stage for potential trade conflicts with America’s closest trading partners.

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COVID lockdowns in Canada cost small businesses $60 billion in first year alone

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From LifeSiteNews

By AnthonyMurdoch

In the first year of COVID lockdowns Canada’s small-to-medium-sized businesses, many of which are family-run, lost a combined $60 billion in gross profit, according to recently released statistics. 

On February 18 Statistics Canada released a report regarding “Borrowing, repayments and bankruptcies” from Ottawa’s Canada Emergency Business Account (CEBA) program, finding that businesses with less than $1.5 million in annual expenses “experienced a drop in gross profit, totaling a loss of nearly $60 billion” from 2019 to 2020. 

The CEBA program was struck in March of 2020 to give out businesses affected by COVID lockdowns interest-free loans of up to $60,000. The loans came with strings attached, however, and had to be paid back by a certain date to only have to pay a partial amount back.   

The report noted that the COVID lockdowns, which were imposed by all provincial governments as well as mandated by the federal government for the agencies it ran, from 2020 to most of 2021, were “most challenging for client-facing industries.

Businesses that reported the biggest declines in gross profit were “client-facing ones, such as food service and drinking places, hotels, and offices of dentists and physicians,” noted the report. Many of these are family-run businesses. 

When it comes to bankruptcies, the report noted that they rose sharply from about mid-2022 to early 2024, notably coming after businesses had to start repaying the CEBA loans, which came due on January 18, 2024.  

COVID vaccine mandates, as well as lockdowns, which came from provincial governments with the support of the federal government, split Canadian society. The mRNA shots have been linked to a multitude of negative and often severe side effects in children. 

In many provinces, such as Alberta, small and medium-sized businesses also fought back via lawsuits against their governments and health agencies, which put in place COVID rules.  

LifeSiteNews reported last November, that a class-action lawsuit on behalf of dozens of Canadian business owners in Alberta who faced massive losses or permanent closures due to COVID mandates, was given the go-ahead to proceed by a judge. 

As a result of COVID dictates, many Canadians fought back, most notably in the form of the 2023 Freedom Convoy, which saw thousands of Canadians from coast to coast come to Ottawa to demand an end to COVID mandates in all forms. Despite the peaceful nature of the protest, Prime Minister Justin Trudeau’s government enacted the never-before-used Emergencies Act (EA) on February 14, 2022. 

As reported by LifeSiteNews, the Freedom Convoy’s two main leaders Tamara Lich and Chris Barber face a possible 10-year prison sentence. LifeSiteNews reported extensively on their trial, the verdict of which will be released on March 12.  

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