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Business News

Pets Vs. Landlords

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Pet ownership in Red Deer is very popular, however, in rental properties it can be a real area of contention between Landlords and Tenants.

First let’s examine what is meant by a no pets clause in a lease, because a lot of tenants think that it simply means no cats or dogs…so they bring in a caged animal like a rabbit or Hamster, Turtle, Snake, Bird or Fish.

Different landlords will look at these other pets with varying degrees of concern but the safest bet is to assume No pets, means No Pets.

As a property manager with a lot of years in the business I have had large aquariums leak while tenants were away on vacation causing substantial damage to the property, including the dead rotten fish.  And we have had small animals escape their cage and chew carpet and electrical wires that caused a fire.

…and more than a few times the tenant did not have insurance to cover the damages.

Next, you have tenants that take on babysitting of pets for others, sometimes this babysitting becomes longer term.

Unfortunately, the length of time the pet is in the house is irrelevant, for most landlords, No Pets means No Pets, not even temporarily.  Some landlords even object to pets visiting for a few hours occasionally.

We have had a tenant get a dog due to security concerns, sorry but a security scare does not give you the right to suddenly get a dog.  NO Pets means NO Pets, not for security, companionship or any other reason.  You can get a security system if you feel the need, wireless please.

This is not to say that all landlords are ruthless tyrants, many will allow for small caged animals or fish, but if your lease has a No pets clause in it, make sure that you get written approval first or you are in breach of your lease and can be evicted over this issue.

In Alberta landlords, can charge a non-refundable pet fee, it can be anything that they want, may be a onetime fee or it may be a monthly fee.  Some provinces do not allow landlords to ban pets such as Ontario, but Alberta does until the Tenancy act that governs Residential tenacities changes.

Why do Landlords have such an aversion to allowing pets:

First is damage to the property.  While 99% of pet owners are great, it is the 1% that can cause a lot of grief, I have had firsthand experience where a single cat has caused damage to an entire home in carpet repairs due to clawing and peeing, damages that far exceeded the security deposit that was held.

Housebreaking new pets can result in lots of damage until the pet is trained.

Second, sometimes future tenants are allergic to animals.  We have lost many potential tenants simply because the moment the prospective tenant walked into the home they started to get stuffy as they were extremely sensitive to the pets that were in prior, it can take a lot of extra specialized cleaning to remedy a house allergen free, it is just easier to not go there in the first place.

Finally, in multi-family such as apartments and townhomes, nothing drives neighbours crazy like a dog barking next door all day long at every slight sound.

For most landlords the risk of the 1% out ways the desire of the 99%

Red Deer Property Rentals is Central Alberta’s Upscale Rental Home Agency.  CLICK HERE to check out our website for your next quality rental home.

Les Brown

Business News

Business Spotlight: Expert Security Solutions

Todayville Content Team

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A local company re-brands with their customers in mind! Expert Security Solutions, formally Phone Experts Security, is evolving and it’s about a lot more than just a new look!

“Having determined what we didn’t want to look like and listening to our customers feedback, we decided to make some bold changes that set us apart from all our competitors and give us some key differentiators.” – Brad Dufresne

We recently sat down with Expert Security Solutions’ owner Brad Dufresne and spoke about the company’s renewed focus on security solutions and how it all began.

Q: When did The Phone Experts first begin to focus on security solutions and what was the catalyst for that?

A: The Phone Experts Security was born in 1995 out of a need that we saw for a local, reputable company to provide security systems for small and medium commercial businesses. At the time we were doing a lot of network cabling for computer and telephone systems and we were often asked if we could wire for security, so it seemed like a great fit for our business.

Q: Did you always plan on offering residential security solutions as well or did that come later?

A: While we never ruled out the prospect of providing residential security it wasn’t our focus; but we would regularly receive requests for security quotes from the consumer market, so we eventually started to sell and install in that segment as well. Back then our greatest obstacle to being competitive in the residential market was our ability to finance the customers over 3-year terms. Providers like ADT and VOX were able to do this, but we lacked the capital. The only way we could compete was to provide the hardware and installation at or below our cost and rely on revenue from monitoring to attain profitability.

Q: Tell us more about Expert Security Solutions- why the re-brand and why now?

A: The re-brand gives us the opportunity to tell customers we aren’t just a phone company that sells security, and it allows us to retool and redefine who we are as a security provider. We got to take a hard look at the industry and make decisions about what we didn’t like about the industry and offer customers a better product and service than what’s typically offered in both the consumer and commercial markets.

Q: How will you be offering better products and service- what does that mean to you?

A: The products and services we offer are tailored to what our customer needs are and ensuring they are protected. We are a security company that provides security products that go beyond what the average alarm company will provide at a price point that is fair to both the customer and the company. The installation will be completed by professional well-trained technicians who will exceed the customers expectations. We are constantly evaluating products to ensure that we are current and relevant with respect to changing technologies and we are constantly evaluating our customer service – we want to provide exceptional customer experiences.

Q: Tell us more about what went into re-imagining Expert Security Solutions; what did you discover about your business and your customers?

A: We started by asking ourselves questions like; Why we are in business, How do we differ from our competitors, What level of service do we provide, What image we want to convey and Who our customers are and Who we want our customers to be?

The answers we came up with provided us with a clear sense of what we want to be.

Then we created a value statement. This was created by our security team, specifically for the security division;

“We are a local company that cares about protecting what you value most, through innovative and personalized security solutions, while providing an exceptional customer experience.”

We want to create loyal clients that refer others and exceed our customers expectations while providing quality customized security.

Q: You certainly did your research! So where does all this bring Expert Security Solutions? What’s the way forward?

A: Having determined what we didn’t want to look like and listening to our customers feedback, we decided to make some bold changes that set us apart from all our competitors and give us some key differentiators.

The three pillars to our change and future success are the following:

No Contracts for Monitoring

We believe this is our key differentiator and the one that holds us the most accountable to our customers. When customers sign a long-term contract for the installation and monitoring of their security it puts them a terrible bargaining position when it comes to ongoing maintenance and even for the quality of the initial installation. By having no contract for the monitoring, it gives the customer the freedom to leave us if we aren’t providing the services they anticipated. While this a huge risk to us, I love the potential implications because it makes us constantly review our products and services to ensure that we truly are providing the best products and services at a competitive price.

Customer Loyalty Program

We review our customer accounts regularly to ensure they have opportunities to upgrade to current equipment and new technology. We have incentives for new and current customers.

Ongoing Support

Our dispatch is local and our technicians are local too. This allows us to offer services like troubleshooting and service work faster than a company that isn’t local. Our technicians can be reached 24 hours a day for technical issues or concerns.

Q: Any final thoughts on the future?

A: I believe that our vision for Expert Security Solutions as a “customer first, continuous improvement, learning organization”, will set us apart from the competition. But our success will hinge on our ability to get word of mouth advertising out to the market, so people will want to buy from us and seek out our services when required.

 

Check out these other great products and services from The Phone Experts/Expert Security Solutions:

Expert IT Solutions– From cloud managed antivirus to our full suite of remote and onsite support options,  Expert IT Solutions keeps your business concentrated on business not your IT infrastructure. We keep your data secure by using our online back up services, available to all business service clients, and offer multiple combinations of services to fit your business needs.

Find out more

Consumer Solutions – Phone Experts Consumer Solutions, provides wireless and internet services across Alberta, this includes Optik TV solutions, and rural services. Offering the latest cellphones, smartphones, prepaid devices and tablets!

Find out more

Business Solutions – Go where your business takes you! Enable business growth and success with the right solutions and services from Phone Experts Business Solutions, backed by network reliability and industry expertise. We keep your business connected on the go.

Find out more

 

The Phone Experts/Expert Security Solutions

ADDRESS:

4724 – 60th St, Red Deer, AB T4N 7C7

PHONE:

403-343-1122

EMAIL:

Red.Deer@phoneexperts.com

 

 

 

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automotive

WHICH SUV IS RIGHT FOR ME? – GMC VS. FORD  

KippScottGMC

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Sport Utility vehicles (SUV) topped pick up trucks as the most popular type of vehicle purchases in Alberta for 2017. If you are in the market for an SUV  you maybe wondering, ‘which brand matches my lifestyle and comfort requirements?’  This can be a daunting question as every manufacturer has multiple options and sizes of SUV’s.

Two of the most popular brands with multiple SUV lineups are GMC and Ford. 

POWER & PERFORMANCE

SUV’s need to have enough power to do what you need it for. Ford‘s EcoBoost technology debuted in 2009 and is available as an option on many Ford Models. While GMC SUV’s don’t offer this option, they still have enough power to get the job done while remaining economical. Please view our comparison diagram provided in the photos section of this article to view just some of the differences between the SUV line up between GMC and Ford.

There is so much to compare between these two brands and a great way to do it, is test drive the line up. Come in today to see which one is best for you!

www.kippscott.ca

 

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