Business
Indigo creates temporary website for browsing after cyberattack
By Tara Deschamps in Toronto
Indigo Books & Music Inc. has created a temporary website for its customers to browse for books and gifts after a cyberattack halted the company’s online operations last week.
In a notice posted to the new site Friday titled “shop in store, window-shop online,” the Toronto-based retailer said the temporary website only allows for browsing and it is still not possible to make Indigo purchases online.
The company did not offer a timeline for when its website or app, which is also unavailable, might return.
“We are working hard to provide the seamless online shopping experience that our customers have come to expect,” the note read.
“Please check back daily for updates and progress.”
The temporary website was launched more than a week after Indigo first notified customers of a “cybersecurity incident” that left it unable to process electronic payments, including through its website.
When the incident began Feb. 8, Indigo was only able to process purchases made in store with cash, but some of its services, including credit and debit payments and some return capabilities, have since been restored.
The company has said it immediately engaged third-party experts to investigate and resolve the matter, but has still not explained the nature of the incident or what caused it.
“Our investigation is under way but not yet complete,” it added Friday.
The incident has placed many of Indigo’s sales in jeopardy as customers must purchase items in brick-and-mortar stores and were only able to make purchases in cash for much of the outage. Though debit and credit cards are now accepted at stores, the overall impact on Indigo’s sales will be felt more deeply the longer the other problems persist.
Its investigation has so far not found any instances of customer credit or debit cards being compromised, but it has not completely ruled such a breach out.
“If at any point in the future we determine that personal data has been compromised, we commit to contacting those impacted directly,” Indigo wrote in its Friday note.
The company has also assured customers that points distributed through its Plum loyalty program have not been impacted, but redemptions, sign-ups, or renewals are not currently possible.
However, customers can still receive Plum discounts for purchases made in store while the incident is ongoing. Points will be issued at a future date as long as shoppers retain their receipts.
Plum points typically expire when a customer doesn’t make a qualifying purchase within 12 months. Shoppers with points set to expire in February, will see their expiration date extended to March 31, Indigo said.
The company has also extended the 30-day exchange or return timeline for purchases that had to be brought back between Feb. 8 and 15. Customers with such items will now have until Feb. 21 to make returns.
The retailer remains unable to cancel orders placed before the incident, but said once the issue is resolved, it will provide refunds. It is also unable to offer order status updates or estimated delivery timelines for people awaiting shipments from Indigo.
This report by The Canadian Press was first published Feb. 27, 2023.
Companies in this story: (TSX:IDG)
Business
You Are Not Eating Ze Bugs…
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Cricket Farm Axes Jobs
I remember back a few years ago, making my way down to the midway of the Calgary Stampede to check out all of the new flavorful wares.
The Midway hasn’t really offered much by way of new rides since I was a kid, not entirely sure I’d be interested in riding them, even if they did…
The Budweiser beer grounds get old, when a cold beer sets you back over $10.
Mini donuts have lost their luster…
But every year, there are new menu items that had given a reason to at least make the cost of admission worth giving this another shot.
Walking through the grounds, the wife and I noticed that one of the new Stampede Delicacies was pizza with bugs on it…
And I remember commenting to the wife that commercially made pizza has always had bugs in it…just nothing that they’d admit too for fear of being closed down by health regulations.
I mean…what’s next – boasting about mouse droppings in your soup?
But this bug thing has seemingly still managed to take off for reasons I cannot fathom. Are cow farts really impacting the planet that much?
It’d be hard to believe and harder to prove, even if this were true.
But then to read about some massive cricket farm in Eastern Canada, where cricket proteins were to be used in the mass production food items – chips, crackers, protein and energy bars and even flour – were soon to become a thing made me even more leery of processed foods.
Acheta Powder, by listing in ingredients…because this is the soft way to slip something onto the “may contain”, listings…which seems more innocuous than bugs or crickets…
But because my consumption of processed food items is low, were never much of a consideration and hunting for this on items I had no intention on purchasing anyways, seemed an awful waste of time.
The Eastern Canadian Cricket farm was built by Aspire Foods, for the tune of about $90 Million Bucks…$8.5 million provided by yup – you guessed it, Your Taxes, through federal grants.
Which, while is nothing in relation to the $40 Billion that has been extorted by the governments, out of your hard earned paycheque, to subsidize EV Batteries, with a 20 year ROI of ZERO…is still as big of a loss because…apparently, like the failure in trying to force people into expensive and unpractical EVs or turning plants into meat looking substitutes…
Mmmmmmmmmmmm…
Is also a Huge Failure.
Not enough people are eating Ze Bugs…which has turned out to shutter 2/3rds of the staffing in the workforce, in London, Ontario at the Aspire Cricket Farm.
Now…I’m all for innovation.
It’s what has created the device I’ve used to create this post and share it with all of you. I love some of the items that have leant to making my life easier and reduced efforts for tasks that offer little by way of satisfaction or payoff…
But with this being said…the market will always be the decider on what will or will not take off…and even with the bombardment of fear mongering around climate change and sustainability, bugs as a protein substitute are rapidly proving themselves out of market because…like me, you are not eating Ze Bugs!
Business
Sanctuary State Told To Cut Spending On Hotel Stays For Migrants As Costs Expected To Hit $1 Billion
From the Daily Caller News Foundation
By Jason Hopkins
A state commission is encouraging Massachusetts to cut costs on emergency shelter services for migrants and other families by spending less on expensive hotels.
The emergency shelter system in Massachusetts housing migrant families and others experiencing homelessness is expected to spend over $1 billion in fiscal year 2025, according to a state commission report investigating the matter. The report comes as Massachusetts, a sanctuary state that limits cooperation with federal immigration authorities, is continuing to experience financial hardship over the border crisis and an influx of migrants into their communities.
The draft report proposed spending less on the most expensive accommodations for migrants — which would include hotels and motels. Prior reports have found that housing migrants in hotels or motels in the state can be as costly as $300 per night.
“Since the EA shelter system reached capacity at 7,500 families last year, approximately 50% of families have been in hotels and motels across the state,” the report stated. “The Commission recommends limiting reliance on hotels and motels to best serve families and increase the financial and operational efficiency of the system, while recognizing that hotels and motels may be a last-resort option for surge capacity at times of rapid changes in demand.”
“Data suggests that hotels and motels are the most expensive type of shelter in the EA system,” the report concluded. It also noted that the state’s shelter caseload and system costs have skyrocketed to “unsustainable levels” since 2022.
The immigration crisis taking place under the Biden-Harris administration has hit Massachusetts particularly hard. Roughly 355,000 illegal migrants and other inadmissible foreign nationals live in the state, and approximately 50,000 have arrived since 2021, according to the Center for Immigration Studies.
Democrat Gov. Maura Healey, in her efforts to clamp down on the state’s crisis, has publicly called on illegal immigrants to not go to Massachusetts, offered plane tickets for them to leave, and has asked residents to take in migrant families. The state has also experienced a rising number of deportation cases as illegal migrants continue to flock there.
Despite the growing pains with mass illegal immigration, the governor has remained steadfast in her opposition to President-elect Donald Trump’s plans for an immigration crackdown, and she confirmed that her state’s law enforcement would “absolutely not” help with mass deportation efforts. The entire state of Massachusetts is considered a sanctuary for illegal migrants for its laws limiting cooperation with Immigration and Customs Enforcement (ICE) agents.
The state legislature appropriated $639 million to the emergency assistance shelter system for fiscal year 2025, according to the report. However, expense projections are expected to hit $1.094 billion – leaving a shortfall of roughly $455 million for the fiscal year.
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