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City of Red Deer

City introduces new phone number to report non-emergency mental health, addiction, or homeless issues

Published

10 months ago

5 minute read

New streamlined way to reach Red Deer’s Social Diversion Team

Since launching in 2021, the Social Diversion Team (SDT) has been responding to calls throughout Red Deer for individuals in need of non-emergency support, whether experiencing mental health struggles, addictions issues, or homelessness.

Beginning March 1, 2024, the community will need to call the non-emergency police line at 403-406-2200 to connect with the Social Diversion Team. This move from the previous 2-1-1 call line will improve the caller’s ability to quickly connect with a Police Communications Operator who can quickly determine the nature of the call and dispatch the appropriate resources in a timely and efficient manner.

“This change simplifies calling and dispatching the Social Diversion Team,” said Peter Puszka, Municipal Policing Services Superintendent. “Red Deerians now need to remember only one contact number for all non-emergency community safety concerns and our experienced, well-trained Police Communications Operators can assess the circumstances of the call, determine which resource is appropriate and dispatch accordingly.”

Though the Alberta 2-1-1 has been the dispatching service since the onset of the program, the move to internal dispatching will simplify the call-in process, removing barriers like pre-recorded messaging and on-hold wait times, improve internal communication between the dispatchers and the responding Social Diversion Team, and allow for operators with local community knowledge to provide enhanced response.

While the phone number has changed, all other elements of the program remain the same. The two-person Social Diversion Team consists of a Licensed Practical Nurse and a Social Diversion Specialist, who respond to reports of individuals in distress. The team connects clients with the social services they need, such as housing supports, mental health supports, detox programs and harm reduction resources.

“We are excited to continue providing individuals with the right response at the right time,” says Ryan Veldkamp, Social Wellness & Integration Supports Superintendent. “We know that not every call is an emergency call, and that’s why the Social Diversion Team is the right choice for these situations where individuals are in crisis. The team continues to allow our first responders to concentrate on responding to critical medical emergencies and criminal matters.”

In its three years of operation, the SDT has averaged a response rate of 185 events per month or approximately 6 calls a day. The teams use their specialized training to provide assessment, intervention and support to those in need.

Stephanie MacDonald, Outreach and Housing Services Manager for Safe Harbour Society said, “The Social Diversion Team is very excited for this change over and believes that this will allow for a more effective and timely response.”

While the SDT continues to operate from 7 a.m. to 7 p.m., 7 days a week, the 24/7 non-

emergency line will dispatch the SDT based on their availability, or utilize other policing and medical services when they are not.

To learn more about the Social Diversion Team, visit www.reddeer.ca/SDT.

When Should I call the Social Diversion Team?

If you see someone who is:

  • Experiencing a mental health or medical (non-emergency) crisis
  • Intoxicated or otherwise impaired
  • Requiring transport to appropriate services (i.e. a shelter)
  • Sleeping in an unsafe space and/or inappropriately dressed for the weather
  • Requiring social services (i.e. housing, nutrition, health or community supports)
  • Likely to come to harm without intervention

And the individual is not posing an immediate harm to themselves or others, call 403-406-2200

The team’s hours of operation are 7 a.m. to 7 p.m. However, the non-emergency (403-406-2200) line is operated 24/7. Outside of the Social Diversion team operating hours, callers will be provided with either a community referral, crisis intervention support, connected to 911, or offered a follow-up.

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City of Red Deer

Over 25 Canadian cities support initiative designating December as Christian Heritage Month

Published on November 5, 2024

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From LifeSiteNews

By Anthony Murdoch

Major cities that have signed on include Ajax, Durham, Sudbury, Mississauga, Ottawa, and Niagara Falls in Ontario, Alberta municipalities Red Deer and Okotoks, and Regina and Saskatoon in Saskatchewan. In British Columbia, Whistler and Prince George have also signed the petition.

More than 25 Canadian municipalities signed onto a proclamation declaring December as “Christian Heritage Month.”

The proclamation also asks provinces to take the initiative to declare the last month of the year in recognition of Christianity as an important part of Canadian heritage given the fact other faiths have special months of their own.

Major cities that have signed on include Ajax, Durham, Sudbury, Mississauga, Ottawa, and Niagara Falls in Ontario, Alberta municipalities Red Deer and Okotoks, and Regina and Saskatoon in Saskatchewan. In British Columbia, Whistler and Prince George have also signed the petition.

All of the cities have pledged to bring forth legislation that enshrines December as Christian Heritage Month into local law. Many have already done so.

The move by Canadian cities comes after the federal government and provincial governments have yet to proclaim December as Chrisitan Heritage Month.

According to the Christian Heritage Month Initiative, its mission is to have December “declared as Christian Heritage Month, recognizing the values of love, service, and compassion that define the Christian community.”

“The Christian Heritage Month Initiative is a dynamic, multi-denominational movement dedicated to celebrating the vibrant cultural, social, and artistic contributions of Canada’s Christian community,” the initiative says.

The initiative is under the leadership of Jay and Molly Banerjei, who are behind the Christian Music Festival. The organization says that the initiative “unites diverse voices and fosters a sense of belonging, enriching our nation’s identity and promoting inclusivity for all.”

Looking at Mississauga’s recent council motion that designates December as Christian Heritage Month, councillors have said its province under Premier Doug Ford should do the same.

It reads that Christianity is among the “diverse faiths followed by Mississauga residents and one of the most followed religions in Canada and Mississauga. Christians have made valuable contributions to the cultural, social, religious, and humanitarian fabric of our city and have played an important role in shaping our diverse community.”

The Mississauga motion also makes a point that December is “marked by significant events and celebrations in the Christian calendar, commencing with the observance of Advent and culminating in the celebration of the birth of Jesus Christ, which is also known as Christmas.”

“Christian organizations and places of worship in Mississauga offer religious services, unique events, and initiatives that highlight a strong Christian heritage during the month of December,” and it’s “also widely associated with the tradition of gift giving and the gathering of family, friends, and people of all faiths, during the Christmas season,” its councillors wrote.

“Recognizing the month of December, which is a significant month in the Christian calendar, as Christian Heritage Month provides an opportunity for all residents to celebrate the history, traditions, and teachings of the Christian faith, promoting understanding and appreciation of the diverse religious and cultural heritage of our city.”

Canada is historically a nation founded on Christian ideals and principles. European settlers who came to Canada from France and then later from what is the modern-day United Kingdom were Christian and included missionaries who tried to spread the faith to the local Indigenous populations.

Canada has observed Christmas since 1641, well before its official founding, according to some historical records.

As reported by LifeSiteNews, Conservative Party of Canada (CPC) MPs have urged all Canadians to support a petition that calls on the federal government to proclaim December as “Christian Heritage Month.”

Last year, CPC MP Marilyn Gladu introduced a Private Member’s Bill C-369 that would designate December as “Christian Heritage Month,” saying this is only the “fair and right” thing to do.

The bill reads that “In the negotiations that brought about Confederation, Canada was originally named ‘Dominion of Canada,’ a name reportedly inspired by the passage in the Bible (King James Version) at Psalm 72:8, which says, ‘He shall have dominion also from sea to sea, and from the river unto the ends of the earth.’”

The bill states that December in Canada marks “significant events and celebrations in the Christian calendar, from the beginning of Advent to the celebration of the birth of Jesus Christ; And whereas, according to Statistics Canada’s 2021 Census of Population, Christianity is the largest religion in Canada, with over half of Canadians identifying as Christian.”

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City of Red Deer

City Council looking for options to reduce hundreds of encampments

Published on September 14, 2024

By

New actions for response to urban encampments being considered by City Council

New actions for The City’s response to urban encampments will be considered by Council on Monday, with a focus on interim and long-term solutions to homelessness. The proposed actions include everything from maintaining a balanced mitigation strategy to exploring interim housing solutions.

The report comes in response to Councillor Lee’s Notice of Motion re: Urban Encampment Responses that Council approved during the 2024 budget debate. The report reviews the past five years of data, analyzes service levels, and evaluates Corporate Administrative Policy 3141C – Urban Encampment Response. The key recommendations in the report focus on providing a balanced approach to mitigating the effects of encampments while working towards long-term solutions for homelessness. These recommendations include:

  • Consistent Mitigation: Maintain The City’s current approach to encampment responses, ensuring the most balanced mitigation strategy available at this time to protect public lands while supporting vulnerable individuals.
  • Advocacy for Shelter Strategy: Council will continue to advocate to the Government of Alberta for a comprehensive shelter strategy, including the development of a low-barrier 24/7 emergency shelter with a Recovery-Oriented System of Care.
  • Review of Transitional Housing: Request that the Housing and Homelessness Integrated Committee (HHIC) review the potential for new transitional housing infrastructure as an interim solution to support individuals transitioning out of homelessness.

“The City’s current policy is still achieving its target of having sites cleaned within 14 days. Despite a substantial increase in encampments, responses have continued to be increasingly efficient, largely due to enhanced relationships and experience levels,” said Jodi Kelloway, Acting Superintendent, Social Wellness and Integration Supports. “In recent months, we have seen a significant rise in the number of people experiencing homelessness, with shelters operating at or near capacity. Many individuals living in encampments have limited or no alternative options available. It is important that we continue to improve our response while building capacity within the housing continuum that considers current realities and the unique needs of community members who are unsheltered. The actions we propose in today’s report are about building and expanding on what we already do.”

Under the current policy, The City has a level of service that urban encampments, debris, and belongings are to be removed within 14 days of an initial report, 90 per cent of the time. While The City’s current response to urban encampments is effective, with 98 per cent of camps being cleaned up within 14 days, the number of encampments continues to rise. In 2023 alone, 881 encampments were dismantled, with a projected overall increase of 75 per cent by the end of 2024.

Costs related to encampment clean-up have reached approximately $2.87 million over the last five years, shared among several City departments, including Parks, Public Works, and Emergency Services. Despite increased efficiency, the growing number of encampments presents ongoing challenges and concerns.

The City’s Encampment Assertive Outreach team continues to engage individuals living in encampments, providing referrals to social and housing services. However, the report notes that many individuals face barriers to accessing shelter due to personal circumstances, such as the need for privacy, the ability to be with their partners, accommodation for pets or possessions, highlighting the ongoing need for tailored solutions.

Councillor Lee’s January 8, 2024, Notice of Motion called for administration to consider the following:

  • Reducing the time to dismantle encampments.
  • Preventing establishment of encampments.
  • Connecting rough sleepers with social supports and understanding overall community shelter capacity.
  • Develop recommendations for individuals setting up or using encampments to encourage them to seek alternative shelter.
  • How much money The City has spent on the cleanup of encampments over the past five years, and how much subsidy, if any, has been provided by other levels of government.
  • Including the continuum of housing that is currently available in Red Deer and what is needed.
  • That Administration report to council on the progress of the review of Corporate Administrative Policy 3141C – Urban Encampment Response”.

“The City of Red Deer is committed to supporting the health and safety of those sleeping rough, citizens who are enjoying parks, trails and public spaces, and staff responding to encampments,” said City Manager Tara Lodewyk. “Unfortunately, urban encampment work is a very short-term solution to a very complex health, housing, and public safety need in our community. The ability to reduce homelessness in Red Deer is significantly impacted by the lack of affordable and supportive housing supply. Until this is resolved, we will continue in this cycle of clean up.”

More detailed information is available in the City Council report located on the Council Meetings and Schedule page.

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