Business Spotlight: Increased Online Activity, Increased Concerns

These are unprecedented times for most industries in Alberta, including the IT industry. We do not hear a lot about the challenges faced by businesses that offer IT services in the wake of self-isolation and the transition to working from home. In this piece, we will discover what a local Calgary company, SysGen Solutions Group, is doing to tackle the ‘new norm’ in their daily work routine, the physical and mental support provided for their employees and their support in our community. This article will also discuss the concerns with security risks.

Since the beginning of March 2020, Statistics Canada, as part of their Canadian Perspective Survey Series reported a 29% increase in people working from home. Following that increase, we have seen a major increase in online activity, with the majority of that traffic being directed to software applications that support our work from home communication and productivity. As seen below, TrustRadius reports data on the rising software categories from the beginning of the COVID-19 outbreak to April 6th.

(Data sourced from TrustRadius on top rising software categories, April 2020)

With this rise, how does a local Alberta IT company tackle this new challenge and play its part in supporting its customers, employees and their community during the COVID-19 pandemic?

SysGen Solutions Group was founded in 1995 and is a major player in IT consulting firms across Western Canada. Over their 25 years, SysGen has been the recipient of several national and international awards, including Canada’s Top Small & Medium Employer (2017 to 2019), Alberta’s Top Employer (2017 to 2018), Profit 500 (2013 to 2017), CRN’s Top Managed Service Providers 500 (2017 to 2019), Top 100 Solution Provider in Canada from CDN (2016 to 2017), Ingram Micro Microsoft 365 Partner of the Year (2019) amongst several other accolades. Awards such as these show a true passion for their employees and their ability to drive their industry into the future.

The president of SysGen, Ryan Richardet found himself at a crossroads before his growth at the company. Working on a MSC in cardiovascular science at the University of Calgary and being accepted into USC Medical School, he chose to rethink his passion. Ryan decided that building a great company through people was what he wanted to do; thus he continued working in business development for SysGen just under 10 years ago. Through multiple roles in the company, he was promoted by SysGen CEO Lyle Richardet from vice president to president in December of 2018.

“…the more you get better at it, the more you understand. You get excited to see other people achieve success. It’s pretty amazing” – Ryan Richardet, SysGen President

SysGen’s business model involves an array of IT services, including cybersecurity, a service that has skyrocketed in necessity during COVID-19. Like other organizations, SysGen has introduced a Work from Home (WFH) policy due to COVID-19. Traditionally, the local management team leads employees based on their office culture. Customer solutions are collaborated on as a team at SysGen and client offices. But these norms have been uprooted since COVID-19.

How has communication between you and your team been since WFH?

Ryan mentions that SysGen has implemented strong communication between all members of his team since directing the entire staff to WFH. He is happy to say that his team has greatly accepted communicating through video conferencing and messaging apps.

“…there are two sides. It’s the employee and employer relationship. I can’t even really see it that way. I’m here with everybody in the trenches and we’re all working as a team”

Virtual town halls have been useful to facilitate weekly communication to ensure employees are aware of updates at SysGen. They have been using the chat conferencing tool Microsoft Teams to ensure collaboration continues between staff and that SysGen stays true to its mission to deliver an amazing customer experience. Ryan sees it as a transformational business platform that provides many tools for people to communicate and collaborate effectively.

“I see the whole team digging in and trying to go the extra mile to make a difference right now. I’m super proud of that. I can’t be more excited about the relationship between all of us during this time.”

Community Support

SysGen has proactively supported the community for several years through SysGen Cares. This support has included offering free IT support to non-profits such as cSPACE and Downtown Vernon. Nominations were received from the community and the selected non-profit was chosen based on its application. SysGen has also worked with local sports teams to sponsor jerseys and has donated funds for trout restocking efforts with the Alberta Conservation Association. Alpine Canada is another organization SysGen works with through SyGen Cares to support their IT services and initiatives.

Recently, SysGen introduced a new initiative to help non-profits that have been hit hardest by COVID-19. This program offers a donation of up to $1,000 to a non-profit chosen by an organization that signs with SysGen for managed services. You can learn more about this initiative here.

What recommendations would you offer for those concerned about their cybersecurity during this time?

There have been recent reports of cybersecurity issues that align with the rise in online activity. Some may be aware that the popular web conferencing tool “Zoom” has been banned from educational institutions and large companies across the world due to security issues. There are also numerous other considerations about how to keep our privacy and security intact while almost a third of the population works from home.

“…we have a managed security platform to help clients establish secure technology

environments. But there are little things you can personally do right now…”

Some of the recommendations from Ryan and his team consist of conducting good internet hygiene. This can be learned through infographics and webinars offered by industry experts. SysGen will be offering a cybersecurity webinar in the coming weeks on this topic. Following that, make sure that you close programs when you’re finished using them and implement strong passwords across user accounts.

One concern is that a webcam can be accessed through viruses or malware downloaded from an unknown source. It may be a scary thought to have after spending weeks on your laptop, however, Ryan offers a simple tip: Cover your webcam when you’re not using it for video calling. You can even do this with a piece of tape. To learn more, visit SysGen’s blog for additional information on technology and IT services.

Hopes for the future?

Typically, Ryan and other team members would travel for client meetings. Now that he’s working from home, he does not miss traffic lights and congested roads. He’s looking forward to the social aspects of his position, including meetings and events with colleagues and customers. In the meantime, Ryan virtually connects with his team and clients, sometimes in a more informal way to catch up or share a funny meme. Keeping the social part of the work environment alive has a positive effect on team morale, which is important with the uncertainty in the world today.

In celebration of SysGen’s 25-year milestone, they are planning a virtual party with various events through a virtual town hall. This is where the real creative thinking begins. Ryan mentions:

“…the celebration is going to be virtual so we will have to experiment with whether it could ever replace an in-person party. We’re going to make it fun and engaging, so we’ll find out!”

If you would like to learn more about this local Alberta company, SysGen Solutions Group, visit their website or social media. Here you will find information on how to increase your internet hygiene and improve your work from home experience because it’s likely here to stay.

Website – SysGen Solutions Group – Twitter – Facebook – LinkedIn – YouTube

For more stories, visit Todayville Calgary

Related Topics:business spotlight coronavirus cyber security it industry online video conference sysgen

Up Next

What Someone Who’s Been To ‘Mars’ Says About Isolation

Don't Miss

Thank You Volunteers! National Volunteer Week Returns To Canada Amid COVID-19

Scott McGinn

www.scottmcginn.ca

Follow Author

Free IT for Nonprofits for Two Years, Apply or Nominate

Alberta / 4 years ago

Tranquility and Transformation – ATMA Journey Centre Expands to Costa Rica

Alberta / 4 years ago

The App Built for Gig-Workers – Skilli 2.0

Business

Worst kept secret—red tape strangling Canada’s economy

Published on February 22, 2025

Todayville

From the Fraser Institute

By Matthew Lau

In the past nine years, business investment in Canada has fallen while increasing more than 30 per cent in the U.S. on a real per-person basis. Workers in Canada now receive barely half as much new capital per worker than in the U.S.

According to a new Statistics Canada report, government regulation has grown over the years and it’s hurting Canada’s economy. The report, which uses a regulatory burden measure devised by KPMG and Transport Canada, shows government regulatory requirements increased 2.1 per cent annually from 2006 to 2021, with the effect of reducing the business sector’s GDP, employment, labour productivity and investment.

Specifically, the growth in regulation over these years cut business-sector investment by an estimated nine per cent and “reduced business start-ups and business dynamism,” cut GDP in the business sector by 1.7 percentage points, cut employment growth by 1.3 percentage points, and labour productivity by 0.4 percentage points.

While the report only covered regulatory growth through 2021, in the past four years an avalanche of new regulations has made the already existing problem of overregulation worse.

The Trudeau government in particular has intensified its regulatory assault on the extraction sector with a greenhouse gas emissions cap, new fuel regulations and new methane emissions regulations. In the last few years, federal diktats and expansions of bureaucratic control have swept the auto industry, child care, supermarkets and many other sectors.

Again, the negative results are evident. Over the past nine years, Canada’s cumulative real growth in per-person GDP (an indicator of incomes and living standards) has been a paltry 1.7 per cent and trending downward, compared to 18.6 per cent and trending upward in the United States. Put differently, if the Canadian economy had tracked with the U.S. economy over the past nine years, average incomes in Canada would be much higher today.

Also in the past nine years, business investment in Canada has fallen while increasing more than 30 per cent in the U.S. on a real per-person basis. Workers in Canada now receive barely half as much new capital per worker than in the U.S., and only about two-thirds as much new capital (on average) as workers in other developed countries.

Consequently, Canada is mired in an economic growth crisis—a fact that even the Trudeau government does not deny. “We have more work to do,” said Anita Anand, then-president of the Treasury Board, last August, “to examine the causes of low productivity levels.” The Statistics Canada report, if nothing else, confirms what economists and the business community already knew—the regulatory burden is much of the problem.

Of course, regulation is not the only factor hurting Canada’s economy. Higher federal carbon taxes, higher payroll taxes and higher top marginal income tax rates are also weakening Canada’s productivity, GDP, business investment and entrepreneurship.

Finally, while the Statistics Canada report shows significant economic costs of regulation, the authors note that their estimate of the effect of regulatory accumulation on GDP is “much smaller” than the effect estimated in an American study published several years ago in the Review of Economic Dynamics. In other words, the negative effects of regulation in Canada may be even higher than StatsCan suggests.

Whether Statistics Canada has underestimated the economic costs of regulation or not, one thing is clear: reducing regulation and reversing the policy course of recent years would help get Canada out of its current economic rut. The country is effectively in a recession even if, as a result of rapid population growth fuelled by record levels of immigration, the GDP statistics do not meet the technical definition of a recession.

With dismal GDP and business investment numbers, a turnaround—both in policy and outcomes—can’t come quickly enough for Canadians.

Matthew Lau

Adjunct Scholar, Fraser Institute

Business

‘Out and out fraud’: DOGE questions $2 billion Biden grant to left-wing ‘green energy’ nonprofit`

Published on February 22, 2025

Todayville

From LifeSiteNews

By Calvin Freiburger

The EPA under the Biden administration awarded $2 billion to a ‘green energy’ group that appears to have been little more than a means to enrich left-wing activists.

The U.S. Environmental Protection Agency (EPA) under the Biden administration awarded $2 billion to a “green energy” nonprofit that appears to have been little more than a means to enrich left-wing activists such as former Democratic candidate Stacey Abrams.

Founded in 2023 as a coalition of nonprofits, corporations, unions, municipalities, and other groups, Power Forward Communities (PFC) bills itself as “the first national program to finance home energy efficiency upgrades at scale, saving Americans thousands of dollars on their utility bills every year.” It says it “will help homeowners, developers, and renters swap outdated, inefficient appliances with more efficient and modernized options, saving money for years ahead and ensuring our kids can grow up with cleaner, pollutant-free air.”

The organization’s website boasts more than 300 member organizations across 46 states but does not detail actual activities. It does have job postings for three open positions and a form for people to sign up for more information.

The Washington Free Beacon reported that the Trump administration’s Department of Government Efficiency (DOGE) project, along with new EPA administrator Lee Zeldin, are raising questions about the $2 billion grant PFC received from the Biden EPA’s National Clean Investment Fund (NCIF), ostensibly for the “affordable decarbonization of homes and apartments throughout the country, with a particular focus on low-income and disadvantaged communities.”

PFC’s announcement of the grant is the organization’s only press release to date and is alarming given that the organization had somehow reported only $100 in revenue at the end of 2023.

“I made a commitment to members of Congress and to the American people to be a good steward of tax dollars and I’ve wasted no time in keeping my word,” Zeldin said. “When we learned about the Biden administration’s scheme to quickly park $20 billion outside the agency, we suspected that some organizations were created out of thin air just to take advantage of this.” Zeldin previously announced the Biden EPA had deposited the $20 billion in a Citibank account, apparently to make it harder for the next administration to retrieve and review it.

“As we continue to learn more about where some of this money went, it is even more apparent how far-reaching and widely accepted this waste and abuse has been,” he added. “It’s extremely concerning that an organization that reported just $100 in revenue in 2023 was chosen to receive $2 billion. That’s 20 million times the organization’s reported revenue.”

Daniel Turner, executive director of energy advocacy group Power the Future, told the Beacon that in his opinion “for an organization that has no experience in this, that was literally just established, and had $100 in the bank to receive a $2 billion grant — it doesn’t just fly in the face of common sense, it’s out and out fraud.”

Prominent among PFC’s insiders is Abrams, the former Georgia House minority leader best known for persistent false claims about having the state’s gubernatorial election stolen from her in 2018. Abrams founded two of PFC’s partner organizations (Southern Economic Advancement Project and Fair Count) and serves as lead counsel for a third group (Rewiring America) in the coalition. A longtime advocate of left-wing environmental policies, Abrams is also a member of the national advisory board for advocacy group Climate Power.