Business
Business Spotlight: Expert Security Solutions

A local company re-brands with their customers in mind! Expert Security Solutions, formally Phone Experts Security, is evolving and it’s about a lot more than just a new look!
“Having determined what we didn’t want to look like and listening to our customers feedback, we decided to make some bold changes that set us apart from all our competitors and give us some key differentiators.” – Brad Dufresne
We recently sat down with Expert Security Solutions’ owner Brad Dufresne and spoke about the company’s renewed focus on security solutions and how it all began.
Q: When did The Phone Experts first begin to focus on security solutions and what was the catalyst for that?
A: The Phone Experts Security was born in 1995 out of a need that we saw for a local, reputable company to provide security systems for small and medium commercial businesses. At the time we were doing a lot of network cabling for computer and telephone systems and we were often asked if we could wire for security, so it seemed like a great fit for our business.
Q: Did you always plan on offering residential security solutions as well or did that come later?
A: While we never ruled out the prospect of providing residential security it wasn’t our focus; but we would regularly receive requests for security quotes from the consumer market, so we eventually started to sell and install in that segment as well. Back then our greatest obstacle to being competitive in the residential market was our ability to finance the customers over 3-year terms. Providers like ADT and VOX were able to do this, but we lacked the capital. The only way we could compete was to provide the hardware and installation at or below our cost and rely on revenue from monitoring to attain profitability.
Q: Tell us more about Expert Security Solutions- why the re-brand and why now?
A: The re-brand gives us the opportunity to tell customers we aren’t just a phone company that sells security, and it allows us to retool and redefine who we are as a security provider. We got to take a hard look at the industry and make decisions about what we didn’t like about the industry and offer customers a better product and service than what’s typically offered in both the consumer and commercial markets.
Q: How will you be offering better products and service- what does that mean to you?
A: The products and services we offer are tailored to what our customer needs are and ensuring they are protected. We are a security company that provides security products that go beyond what the average alarm company will provide at a price point that is fair to both the customer and the company. The installation will be completed by professional well-trained technicians who will exceed the customers expectations. We are constantly evaluating products to ensure that we are current and relevant with respect to changing technologies and we are constantly evaluating our customer service – we want to provide exceptional customer experiences.
Q: Tell us more about what went into re-imagining Expert Security Solutions; what did you discover about your business and your customers?
A: We started by asking ourselves questions like; Why we are in business, How do we differ from our competitors, What level of service do we provide, What image we want to convey and Who our customers are and Who we want our customers to be?
The answers we came up with provided us with a clear sense of what we want to be.
Then we created a value statement. This was created by our security team, specifically for the security division;
“We are a local company that cares about protecting what you value most, through innovative and personalized security solutions, while providing an exceptional customer experience.”
We want to create loyal clients that refer others and exceed our customers expectations while providing quality customized security.
Q: You certainly did your research! So where does all this bring Expert Security Solutions? What’s the way forward?
A: Having determined what we didn’t want to look like and listening to our customers feedback, we decided to make some bold changes that set us apart from all our competitors and give us some key differentiators.
The three pillars to our change and future success are the following:
No Contracts for Monitoring
We believe this is our key differentiator and the one that holds us the most accountable to our customers. When customers sign a long-term contract for the installation and monitoring of their security it puts them a terrible bargaining position when it comes to ongoing maintenance and even for the quality of the initial installation. By having no contract for the monitoring, it gives the customer the freedom to leave us if we aren’t providing the services they anticipated. While this a huge risk to us, I love the potential implications because it makes us constantly review our products and services to ensure that we truly are providing the best products and services at a competitive price.
Customer Loyalty Program
We review our customer accounts regularly to ensure they have opportunities to upgrade to current equipment and new technology. We have incentives for new and current customers.
Ongoing Support
Our dispatch is local and our technicians are local too. This allows us to offer services like troubleshooting and service work faster than a company that isn’t local. Our technicians can be reached 24 hours a day for technical issues or concerns.
Q: Any final thoughts on the future?
A: I believe that our vision for Expert Security Solutions as a “customer first, continuous improvement, learning organization”, will set us apart from the competition. But our success will hinge on our ability to get word of mouth advertising out to the market, so people will want to buy from us and seek out our services when required.
Check out these other great products and services from The Phone Experts/Expert Security Solutions:
Expert IT Solutions– From cloud managed antivirus to our full suite of remote and onsite support options, Expert IT Solutions keeps your business concentrated on business not your IT infrastructure. We keep your data secure by using our online back up services, available to all business service clients, and offer multiple combinations of services to fit your business needs.
Consumer Solutions – Phone Experts Consumer Solutions, provides wireless and internet services across Alberta, this includes Optik TV solutions, and rural services. Offering the latest cellphones, smartphones, prepaid devices and tablets!
Business Solutions – Go where your business takes you! Enable business growth and success with the right solutions and services from Phone Experts Business Solutions, backed by network reliability and industry expertise. We keep your business connected on the go.
The Phone Experts/Expert Security Solutions
ADDRESS:
4724 – 60th St, Red Deer, AB T4N 7C7
PHONE:
403-343-1122
EMAIL:
[email protected]
Business
It’s time to finally free the beer

This article supplied by Troy Media.
By Samantha Dagres and Alessia Iafano
Canada’s booze trade is a protectionist mess.
Have you ever stopped to wonder who decides what beers you’re allowed to buy? Probably not. But every time you wander into a beer store you’re browsing a lineup handpicked not just by brewers, but by bureaucrats. Your choices are less about your taste and more about politics.
Sure, you’ll find Ontario staples like Mill Street. But if you’ve got a taste for an award-winning B.C. wine, a Quebec microbrew or a small-batch rye from Saskatchewan, prepare for disappointment. Welcome to the great Canadian alcohol paradox: it’s easier to buy French wine than a bottle of craft gin from the next province over.
This absurdity gave rise to the “free the beer” movement: an effort to let Canadian alcohol flow across provincial borders like, well, an actual country. The issue hit the headlines a few years back when Gérard Comeau of New Brunswick had the gall to go on a beer run to Quebec. Instead of paying a nearly $300 fine for that cross-border booze crime, he lawyered up and took the fight to the Supreme Court. Spoiler alert: he lost. The court ruled that there’s no constitutional right to free trade within Canada. Yes, you read that correctly.
Still, Comeau’s case lit a fire under the debate. Losing the battle doesn’t always mean losing the war. Since then, there’s been modest movement toward sanity. Ottawa even announced it wanted to liberalize domestic alcohol trade earlier this year. One problem: it can’t. Canada’s Constitution gives provinces—not the federal government—control over alcohol sales. And many provinces are still clinging to their liquor fiefdoms.
To be fair, a few have started to uncork their markets. Manitoba lets you order from out-of province businesses. B.C., Alberta, Saskatchewan and Nova Scotia have partially openmarkets. The rest—including Ontario—are still stuck in prohibition-era thinking.
Want to know how much Ontario’s LCBO monopoly costs you? Check your next receipt. Then subtract about one-third of the pre-tax price: that’s the LCBO’s average markup. While grocery stores survive on razor-thin margins, the government liquor store is pouring itself a nice fat profit at your expense. But it’s not just your wallet that suffers. That monopoly also limits your choices. In Ontario it’s easier to get wine from Spain than from Quebec. Welcome to Canada.
Yes, there’s been some progress. Ontario has cracked open the door to reform with recent steps to expand direct-to-consumer sales. And now, it’s making noise about taking the lead on building a national framework that would finally let Canadians buy booze from across provincial borders without jumping through flaming hoops.
Earlier this year, Ontario signed memoranda of understanding with B.C., Alberta, Manitoba, Saskatchewan, New Brunswick, P.E.I. and Nova Scotia—agreements aimed at reducing trade barriers and building bilateral deals. Several other provinces have done the same.
The goal? A pan-Canadian framework to allow direct-to-consumer alcohol sales, where producers can ship across the country and consumers can buy what they actually want.
As of 2024, the domestic alcohol market was worth $15.5 billion for Canadian-made products—or $26.2 billion when you include imports. It’s not just common sense—it’s good economics. Smaller producers in particular stand to gain. In fact, 76 per cent of Canadian wineries say direct-to-consumer sales would increase their revenue in the next year.
And for consumers? Better access, better variety and—brace yourself—possibly lower prices.
The first framework agreement was promised with Manitoba by the end of June. That deadline has come and gone Still, for those who’ve been fighting to pry Canada’s alcohol trade from the grip of protectionism and provincial monopolies, the finish line is at least on the horizon. If Premier Doug Ford wants to live up to his “open for business” motto, now’s the time. Honour the commitments. Finish the job. Then maybe—just maybe—Canadians will finally be able to toast with a beer from another province without breaking the law.
Samantha Dagres is the communications manager and Alessia Iafano is a research intern at the Montreal Economic Institute, a think tank with offices in Montreal, Ottawa and Calgary.
Troy Media empowers Canadian community news outlets by providing independent, insightful analysis and commentary. Our mission is to support local media in helping Canadians stay informed and engaged by delivering reliable content that strengthens community connections and deepens understanding across the country.
Business
Health-care costs for typical Canadian family will reach over $19,000 this year

From the Fraser Institute
By Nadeem Esmail, Nathaniel Li and Milagros Palacios
A typical Canadian family of four will pay an estimated $19,060 for public health-care insurance this year, finds a new study released today by the Fraser Institute, an independent, non-partisan Canadian public policy think-tank.
“Canadians pay a substantial amount of money for health care through a variety of taxes—even if we don’t pay directly for medical services,” said Nadeem Esmail, director of health policy studies at the Fraser Institute and co-author of The Price of Public Health Care Insurance, 2025.
Most Canadians are unaware of the true cost of health care because they never see a bill for medical services, may only be aware of partial costs collected via employer health taxes and contributions (in provinces that impose them), and because general government revenue—not a dedicated tax—funds Canada’s public health-care system.
The study estimates that a typical Canadian family consisting of two parents and two children with an average household income of $188,691 will pay $19,060 for public health care this year. Couples without dependent children will pay an estimated $17,338. Single Canadians will pay $5,703 for health care insurance, and single parents with one child will pay $5,934.
Since 1997, the first year for which data is available, the cost of healthcare for the average Canadian family has increased substantially, and has risen more quickly than its income. In fact, the cost of public health care insurance for the average Canadian family increased 2.2 times as fast as the cost of food, 1.6 times as fast as the cost of housing, and 1.6 times as fast as the average income.
“Understanding how much Canadians actually pay for health care, and how much that amount has increased over time, is an important first step for taxpayers to assess the value and performance of the health-care system, and whether it’s financially sustainable,” Esmail said.
The Price of Public Health Care Insurance, 2025
- Canadians often misunderstand the true cost of our public health care system. This occurs partly because Canadians do not incur direct expenses for their use of health care, and partly because Canadians cannot readily determine the value of their contribution to public health care insurance.
- In 2025, preliminary estimates suggest the average payment for public health care insurance ranges from $5,213 to $19,060 for six common Canadian family types, depending on the type of family.
- Between 1997 and 2025, the cost of public health care insurance for the average Canadian family increased 2.2 times as fast as the cost of food, 1.6 times as fast as the average income, and 1.6 times as fast as the cost of shelter. It also increased much more rapidly than the average cost of clothing, which has fallen in recent years.
- The 10 percent of Canadian families with the lowest incomes will pay an average of about $702 for public health care insurance in 2025. The 10 percent of Canadian families who earn an average income of $88,725 will pay an average of $8,292 for public health care insurance, and the families among the top 10 percent of income earners in Canada will pay $58,853.
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