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Business Spotlight: Expert Security Solutions

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9 minute read

A local company re-brands with their customers in mind! Expert Security Solutions, formally Phone Experts Security, is evolving and it’s about a lot more than just a new look!

“Having determined what we didn’t want to look like and listening to our customers feedback, we decided to make some bold changes that set us apart from all our competitors and give us some key differentiators.” – Brad Dufresne

We recently sat down with Expert Security Solutions’ owner Brad Dufresne and spoke about the company’s renewed focus on security solutions and how it all began.

Q: When did The Phone Experts first begin to focus on security solutions and what was the catalyst for that?

A: The Phone Experts Security was born in 1995 out of a need that we saw for a local, reputable company to provide security systems for small and medium commercial businesses. At the time we were doing a lot of network cabling for computer and telephone systems and we were often asked if we could wire for security, so it seemed like a great fit for our business.

Q: Did you always plan on offering residential security solutions as well or did that come later?

A: While we never ruled out the prospect of providing residential security it wasn’t our focus; but we would regularly receive requests for security quotes from the consumer market, so we eventually started to sell and install in that segment as well. Back then our greatest obstacle to being competitive in the residential market was our ability to finance the customers over 3-year terms. Providers like ADT and VOX were able to do this, but we lacked the capital. The only way we could compete was to provide the hardware and installation at or below our cost and rely on revenue from monitoring to attain profitability.

Q: Tell us more about Expert Security Solutions- why the re-brand and why now?

A: The re-brand gives us the opportunity to tell customers we aren’t just a phone company that sells security, and it allows us to retool and redefine who we are as a security provider. We got to take a hard look at the industry and make decisions about what we didn’t like about the industry and offer customers a better product and service than what’s typically offered in both the consumer and commercial markets.

Q: How will you be offering better products and service- what does that mean to you?

A: The products and services we offer are tailored to what our customer needs are and ensuring they are protected. We are a security company that provides security products that go beyond what the average alarm company will provide at a price point that is fair to both the customer and the company. The installation will be completed by professional well-trained technicians who will exceed the customers expectations. We are constantly evaluating products to ensure that we are current and relevant with respect to changing technologies and we are constantly evaluating our customer service – we want to provide exceptional customer experiences.

Q: Tell us more about what went into re-imagining Expert Security Solutions; what did you discover about your business and your customers?

A: We started by asking ourselves questions like; Why we are in business, How do we differ from our competitors, What level of service do we provide, What image we want to convey and Who our customers are and Who we want our customers to be?

The answers we came up with provided us with a clear sense of what we want to be.

Then we created a value statement. This was created by our security team, specifically for the security division;

“We are a local company that cares about protecting what you value most, through innovative and personalized security solutions, while providing an exceptional customer experience.”

We want to create loyal clients that refer others and exceed our customers expectations while providing quality customized security.

Q: You certainly did your research! So where does all this bring Expert Security Solutions? What’s the way forward?

A: Having determined what we didn’t want to look like and listening to our customers feedback, we decided to make some bold changes that set us apart from all our competitors and give us some key differentiators.

The three pillars to our change and future success are the following:

No Contracts for Monitoring

We believe this is our key differentiator and the one that holds us the most accountable to our customers. When customers sign a long-term contract for the installation and monitoring of their security it puts them a terrible bargaining position when it comes to ongoing maintenance and even for the quality of the initial installation. By having no contract for the monitoring, it gives the customer the freedom to leave us if we aren’t providing the services they anticipated. While this a huge risk to us, I love the potential implications because it makes us constantly review our products and services to ensure that we truly are providing the best products and services at a competitive price.

Customer Loyalty Program

We review our customer accounts regularly to ensure they have opportunities to upgrade to current equipment and new technology. We have incentives for new and current customers.

Ongoing Support

Our dispatch is local and our technicians are local too. This allows us to offer services like troubleshooting and service work faster than a company that isn’t local. Our technicians can be reached 24 hours a day for technical issues or concerns.

Q: Any final thoughts on the future?

A: I believe that our vision for Expert Security Solutions as a “customer first, continuous improvement, learning organization”, will set us apart from the competition. But our success will hinge on our ability to get word of mouth advertising out to the market, so people will want to buy from us and seek out our services when required.

 

Check out these other great products and services from The Phone Experts/Expert Security Solutions:

Expert IT Solutions– From cloud managed antivirus to our full suite of remote and onsite support options,  Expert IT Solutions keeps your business concentrated on business not your IT infrastructure. We keep your data secure by using our online back up services, available to all business service clients, and offer multiple combinations of services to fit your business needs.

Find out more

Consumer Solutions – Phone Experts Consumer Solutions, provides wireless and internet services across Alberta, this includes Optik TV solutions, and rural services. Offering the latest cellphones, smartphones, prepaid devices and tablets!

Find out more

Business Solutions – Go where your business takes you! Enable business growth and success with the right solutions and services from Phone Experts Business Solutions, backed by network reliability and industry expertise. We keep your business connected on the go.

Find out more

 

The Phone Experts/Expert Security Solutions

ADDRESS:

4724 – 60th St, Red Deer, AB T4N 7C7

PHONE:

403-343-1122

EMAIL:

[email protected]

 

 

 

Todayville Content Team works with a wide variety of clients to develop compelling content solutions. Our experienced team develops strategic campaigns that use video and storytelling, digital advertising and social media to help our clients position and distinguish themselves in the market.

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Artificial Intelligence

Google denies scanning users’ email and attachments with its AI software

Published on

From LifeSiteNews

By Charles Richards

Google claims that multiple media reports are misleading and that nothing has changed with its service.

Tech giant Google is claiming that reports earlier this week released by multiple major media outlets are false and that it is not using emails and attachments to emails for its new Gemini AI software.

Fox News, Breitbart, and other outlets published stories this week instructing readers on how to “stop Google AI from scanning your Gmail.”

“Google shared a new update on Nov. 5, confirming that Gemini Deep Research can now use context from your Gmail, Drive and Chat,” Fox reported. “This allows the AI to pull information from your messages, attachments and stored files to support your research.”

Breitbart likewise said that “Google has quietly started accessing Gmail users’ private emails and attachments to train its AI models, requiring manual opt-out to avoid participation.”

Breitbart pointed to a press release issued by Malwarebytes that said the company made the changed without users knowing.

After the backlash, Google issued a response.

“These reports are misleading – we have not changed anyone’s settings. Gmail Smart Features have existed for many years, and we do not use your Gmail content for training our Gemini AI model. Lastly, we are always transparent and clear if we make changes to our terms of service and policies,” a company spokesman told ZDNET reporter Lance Whitney.

Malwarebytes has since updated its blog post to now say they “contributed to a perfect storm of misunderstanding” in their initial reporting, adding that their claim “doesn’t appear to be” true.

But the blog has also admitted that Google “does scan email content to power its own ‘smart features,’ such as spam filtering, categorization, and writing suggestions. But this is part of how Gmail normally works and isn’t the same as training Google’s generative AI models.”

“I think the most alarming thing that we saw was the regular organized stream of communication between the FBI, the Department of Homeland Security, and the largest tech companies in the country,” journalist Matt Taibbi told the U.S. Congress in December 2023 during a hearing focused on how Twitter was working hand in glove with the agency to censor users and feed the government information.

If you use Google and would like to turn off your “smart features,” click here to visit the Malwarebytes blog to be guided through the process with images. Otherwise, you can follow these five steps courtesy of Unilad Tech.

  • Open Gmail on Desktop and press the cog icon in the top right to open the settings
  • Select the ‘Smart Features’ setting in the ‘General’ section
  • Turn off the ‘Turn on smart features in Gmail, Chat, and Meet’
  • Find the Google Workplace smart features section and opt to manage the smart feature settings
  • Switch off ‘Smart features in Google Workspace’ and ‘Smart features in other Google products’

On November 11, a class action lawsuit was filed against Google in the U.S. District Court for the Northern District of California. The case alleges that Google violated the state’s Invasion of Privacy Act by discreetly activating Gemini AI to scan Gmail, Google Chat, and Google Meet messages in October 2025 without notifying users or seeking their consent.

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Business

Blacked-Out Democracy: The Stellantis Deal Ottawa Won’t Show Its Own MPs

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The Opposition with Dan Knight

Dan Knight's avatar Dan Knight

This isn’t just bureaucracy. This is a culture. A culture where global corporations and senior officials act as partners managing public information, while Parliament and citizens are treated like security risks to be managed.

Bureaucrats hid key terms of a $15-billion deal, blamed “confidentiality,” and Stellantis couldn’t even get its internet working to face MPs.

The most powerful people in Canada’s federal bureaucracy walked into a parliamentary committee this week and calmly admitted something that should make every taxpayer’s blood run cold:

When Parliament ordered them to hand over an unredacted copy of a multibillion-dollar contract with Stellantis, they didn’t obey Parliament.

They obeyed Stellantis.

This was the Standing Committee on Government Operations and Estimates (OGGO), meeting on the government’s response to a motion demanding the contracts between Canada and Stellantis for the Brampton Assembly plant. What unfolded over roughly two hours was not just a hearing. It was a live demonstration of who actually runs this country’s industrial policy: not elected MPs, not citizens, but a cozy alliance of bureaucrats and a global automaker hiding behind a black marker and a “confidentiality clause.”

And just to put a bow on the contempt: Stellantis itself didn’t even show up. We were told they had “IT issues.”

A company that builds electric vehicles and advanced manufacturing platforms apparently can’t figure out how to join a parliamentary Zoom call.

Sure.


From the start, Deputy Minister Philip Jennings of Industry Canada came in with one objective: defend the redactions.

His opening remarks were drenched in the usual Ottawa flattery. He told MPs their oversight role was “vital,” that accountability “maintains public trust,” that transparency is “important.” All the right words. Then he immediately pivoted to why they had blacked out chunks of the Stellantis–Brampton contribution agreement and why MPs, and by extension Canadians, should accept it.

He warned that some information is “commercially confidential,” that releasing it could cause “significant damage” in a “highly competitive” auto sector. He lumped in aerospace, AI, and other “knowledge-based sectors” just in case anyone missed the buzzwords. If companies couldn’t trust Ottawa to keep secrets, he said, future deals might be at risk.

So the stage was set: democracy on one side, “commercial sensitivity” on the other.

Jennings made it clear where his department chose to stand.


Conservative MP Kyle Seeback was one of the first to cut through the spin. He had actually read the documents. That’s already more than can be said for half of Ottawa on most days.

Seeback pointed out that another Strategic Innovation Fund agreement, number 810819553, had already been released under access to information and is now posted publicly on CBC’s website. That contract, same program, similar format, came out with limited redactions.

Meanwhile, the Stellantis agreement at issue – 813816251, which covers the Brampton deal – is being guarded like a state secret. Jennings insisted MPs could only see it in camera, with redactions, under strict rules: no phones, no recording devices, no notes leaving the room.

Seeback essentially asked the obvious: why is a journalist with an ATIP request allowed to see more than Parliament?

If a media outlet can obtain a contribution agreement and post it online for the entire world to download, how can the government stand there and claim that another, nearly identical contract is too sensitive for elected MPs to even discuss openly?

Jennings had no coherent answer. He kept repeating that he was only there to talk about “this” contract, that this particular agreement has “commercially confidential” elements that must be protected, that they were following a “balanced” approach used in past parliaments.

It didn’t wash. Seeback hammered the absurd logic:

Either the whole contract is commercially confidential, or it isn’t. The department itself had only redacted specific parts. It admitted that the entire document is not some sacred secret. Yet Jennings still insisted Parliament can only discuss it behind closed doors, while an access-to-information process might eventually dribble out the same text with similar or fewer black bars.

In other words: under this department’s logic, an ATIP officer and a CBC editor end up with more practical freedom to handle these documents than Canada’s elected representatives.

If that doesn’t tell you who this system was built to serve, nothing will.


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It got worse.

Conservative MP Jeremy Patzer went right at the heart of the matter: who actually wielded the metaphorical Sharpie?

“Are you the one responsible for the redactions?” he asked Jennings.

“No,” said the Deputy Minister.

So who was?

Jennings admitted that his team had “direct discussions with Stellantis.” Ultimately, he said, Stellantis had to agree to what they were “willing to have” shared with the committee, even in camera. The company insisted the documents only be shared in closed doors, and that condition shaped what MPs received and how they could view it.

Let that sink in: Parliament ordered unredacted documents. Stellantis told the department what it was “willing” to allow Parliament to see. The department complied.

Patzer reminded Jennings that OGGO had passed a motion for fully unredacted documents and that previous committees in earlier Parliaments had managed to view contracts in camera without this kind of corporate veto. He asked what gave the department the authority to ignore Parliament’s order.

Jennings invoked clause 16.1 of the contract, a confidentiality provision. He claimed Canada had a “contractual obligation” to protect Stellantis’ information and that he didn’t want to “breach the contract.”

So Patzer turned to the law clerk.

Does clause 16.1 supersede Parliament?

The law clerk’s answer was blunt: no. Confidentiality clauses do not override Parliament’s power to compel documents. The same way they don’t trump a court order.

There it was, spelled out on the record: nothing in the contract legally prevented the department from giving MPs exactly what they asked for. The cover-up was a choice.


Bloc Québécois MP Marie-Hélène Gaudreau cut through the legal fog with the kind of language normal people understand.

“Who’s the boss?” she asked. “Is it democracy, is it the government, or is it the company?”

She reminded everyone that MPs were elected to oversee public money – not to sit politely while a multinational corporation decides which parts of a taxpayer-funded contract Parliament is allowed to see. She recalled the WE Charity affair, when MPs were forced to review sensitive documents in a locked-down room with no phones, no staff, no notes. That was considered acceptable and workable then. Why not now?

She pressed Jennings on why he had never even asked Stellantis if the full contract could be shared in camera. He admitted they didn’t raise that option with the company at all.

So Parliament asked for everything. The department didn’t even test the limits of what the corporate partner might accept. It simply defaulted to the company’s comfort zone.

Later, as Stellantis continued to “struggle” with its connection, Gaudreau’s frustration boiled over. She stated plainly that a corporation of this size, working at the cutting edge of EV technology, claiming to have internet issues for over an hour was unbelievable. She asked the clerk what the committee could do. The answer: they can summon the company. If Stellantis ignores a summons, it can be referred to the House as a breach of privilege.

Gaudreau ended one of her interventions with a warning directly into the microphone: “Stellantis, if you’re listening to me, we’re waiting for you. If not, we will summon you.”

They were listening. They just weren’t coming.


The sheer number of absurd redactions was another scandal inside the scandal.

Seeback pointed out that provincial funding “envelopes” were partially blacked out. The total dollar figures were visible, but the specific provincial programs providing money were removed – even though those programs are already public and appear in provincial budgets and estimates.

How is the name of an existing public program “commercially sensitive”?

No answer that wasn’t insulting.

Whole schedules of work – the detailed project plans that are supposed to be the core accountability tool in a multi-billion-dollar deal – were fully blacked out. Every word. Conservative MP Tamara Jansen called that out as creating “the appearance of a deliberate cover-up.” No one watching needed a law degree to see she was right.

Conservative MP Vincent Niel Ho drilled into section 6.35, the part that details Stellantis’ legally binding R&D commitments in Canada. Those are the supposed returns on this enormous “investment” of taxpayer cash: research, innovation, jobs.

The exact R&D dollar amounts in that section?

Redacted.

So Canadians are told this deal will bring R&D investment. They’re told the commitments are legally binding. But the specific figures – the actual numbers that might allow someone to test whether the deal is remotely fair – are hidden. Meanwhile the boilerplate legal clauses, the governing law, the confidentiality language, all of that remains neatly visible.

When Ho asked why, Jennings refused to discuss the specifics in public, citing the company’s conditions. When pressed, he fell back again on the contract: under its terms, he said, Canada must consult Stellantis on any disclosure and treat information as confidential “unless the company is willing to share it.”

The interests of the Canadian public never seem to get that kind of deference.


Then there was the question of how many people inside government have actually seen this sacred, unredacted agreement that Parliament apparently cannot be trusted with.

Jennings acknowledged that only a small group at the department had read the full contract: the negotiation team, a few program officers, a couple of finance people. He estimated maybe four to six people beyond those sitting at the witness table. That makes perhaps eight to ten in total.

Notably absent from that list: the current minister. Jennings admitted she has not seen the fully unredacted contract, and that he himself hasn’t either. The agreement was negotiated under his predecessor, he said, and he “did not need to know.”

The Privy Council Office? Also likely in the dark. The law clerk? No. Parliament? Absolutely not.

So here is the structure: a tiny inner circle of unelected officials and their counterparts at Stellantis have full knowledge of how billions of public dollars are being deployed. The minister gets briefed selectively. The Prime Minister’s department isn’t fully looped in. Parliament is handed a blacked-out version and told to be grateful.

If that isn’t the definition of the swamp, what is?


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The Liberal MPs on the committee did their best to provide cover without looking like they were providing cover.

Jenna Sudds, Karim Bardizzi, Vince Gasparro, Tim Watchorn, and Iqra Khalid all, in different ways, repeated the same talking points: the Strategic Innovation Fund is a great program; Canada is competing with the U.S. and Mexico; other jurisdictions also keep their deals secret; confidentiality is “standard”; and we must protect a vague thing called “competitiveness” or risk losing future investments.

Gasparro, in particular, leaned heavily into the foreign-investment argument. He asked whether other advanced economies would publish contracts like this. Jennings said that “by and large” they would not, and even went so far as to say that having less information in the public domain can be “a comparative advantage” for Canada.

So secrecy isn’t just tolerated. It is defended as a strategic tool.

What none of the Liberal MPs wanted to confront head-on was the core fact: Parliament ordered unredacted documents, and the department decided to obey a corporate confidentiality preference instead.

They expressed frustration that Stellantis wasn’t there. They lamented the move of Jeep Compass production to the United States. They talked about workers and communities. But when it came time to challenge the bureaucracy on why a private company was allowed to dictate what Parliament could see, their questions magically softened into process inquiries and philosophical musings about trust.


If you strip away the jargon and the procedural dance, this committee hearing revealed something very simple and very ugly.

A multinational corporation signed a contract with the Government of Canada for a massive subsidy deal.

That contract contained a confidentiality clause.

Parliament, the supposed supreme body in our constitutional system, ordered that contract to be produced without redactions.

The senior bureaucrat responsible for the file admitted:

He did not even ask the company if it would allow a full in-camera disclosure to MPs.

He let the company decide what was “commercially confidential.”

He allowed the company to set the conditions under which Parliament could see even a redacted version.

He invoked a contract clause that the law clerk plainly stated does not and cannot override Parliament’s powers.

He claimed he was trying to “balance” interests, but every time the balance had to be struck, it tilted toward Stellantis and away from transparency.

And while all of this was being dissected in real time, Stellantis itself allegedly couldn’t get on a video call.

Canadians were told to believe that a company sophisticated enough to negotiate billions in subsidies, design electric vehicle platforms, and build advanced manufacturing facilities somehow hit the one technological barrier it just couldn’t overcome: logging into a parliamentary committee.

This isn’t just bureaucracy. This is a culture. A culture where global corporations and senior officials act as partners managing public information, while Parliament and citizens are treated like security risks to be managed.

It is not an accident that the entire schedule of work is blacked out. It is not a fluke that R&D commitments are hidden. It is not a coincidence that the law clerk had to remind everyone that Parliament outranks a boilerplate confidentiality clause.

This is the system functioning exactly as it was built: to shield the details of massive public-private deals from the people paying for them, while everyone involved talks earnestly about “trust.”

Trust, in this case, has a very specific meaning: trust the bureaucrats, trust the company, trust the process.

Just don’t trust yourself with the truth.

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