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Business Spotlight: Expert Security Solutions

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A local company re-brands with their customers in mind! Expert Security Solutions, formally Phone Experts Security, is evolving and it’s about a lot more than just a new look!

“Having determined what we didn’t want to look like and listening to our customers feedback, we decided to make some bold changes that set us apart from all our competitors and give us some key differentiators.” – Brad Dufresne

We recently sat down with Expert Security Solutions’ owner Brad Dufresne and spoke about the company’s renewed focus on security solutions and how it all began.

Q: When did The Phone Experts first begin to focus on security solutions and what was the catalyst for that?

A: The Phone Experts Security was born in 1995 out of a need that we saw for a local, reputable company to provide security systems for small and medium commercial businesses. At the time we were doing a lot of network cabling for computer and telephone systems and we were often asked if we could wire for security, so it seemed like a great fit for our business.

Q: Did you always plan on offering residential security solutions as well or did that come later?

A: While we never ruled out the prospect of providing residential security it wasn’t our focus; but we would regularly receive requests for security quotes from the consumer market, so we eventually started to sell and install in that segment as well. Back then our greatest obstacle to being competitive in the residential market was our ability to finance the customers over 3-year terms. Providers like ADT and VOX were able to do this, but we lacked the capital. The only way we could compete was to provide the hardware and installation at or below our cost and rely on revenue from monitoring to attain profitability.

Q: Tell us more about Expert Security Solutions- why the re-brand and why now?

A: The re-brand gives us the opportunity to tell customers we aren’t just a phone company that sells security, and it allows us to retool and redefine who we are as a security provider. We got to take a hard look at the industry and make decisions about what we didn’t like about the industry and offer customers a better product and service than what’s typically offered in both the consumer and commercial markets.

Q: How will you be offering better products and service- what does that mean to you?

A: The products and services we offer are tailored to what our customer needs are and ensuring they are protected. We are a security company that provides security products that go beyond what the average alarm company will provide at a price point that is fair to both the customer and the company. The installation will be completed by professional well-trained technicians who will exceed the customers expectations. We are constantly evaluating products to ensure that we are current and relevant with respect to changing technologies and we are constantly evaluating our customer service – we want to provide exceptional customer experiences.

Q: Tell us more about what went into re-imagining Expert Security Solutions; what did you discover about your business and your customers?

A: We started by asking ourselves questions like; Why we are in business, How do we differ from our competitors, What level of service do we provide, What image we want to convey and Who our customers are and Who we want our customers to be?

The answers we came up with provided us with a clear sense of what we want to be.

Then we created a value statement. This was created by our security team, specifically for the security division;

“We are a local company that cares about protecting what you value most, through innovative and personalized security solutions, while providing an exceptional customer experience.”

We want to create loyal clients that refer others and exceed our customers expectations while providing quality customized security.

Q: You certainly did your research! So where does all this bring Expert Security Solutions? What’s the way forward?

A: Having determined what we didn’t want to look like and listening to our customers feedback, we decided to make some bold changes that set us apart from all our competitors and give us some key differentiators.

The three pillars to our change and future success are the following:

No Contracts for Monitoring

We believe this is our key differentiator and the one that holds us the most accountable to our customers. When customers sign a long-term contract for the installation and monitoring of their security it puts them a terrible bargaining position when it comes to ongoing maintenance and even for the quality of the initial installation. By having no contract for the monitoring, it gives the customer the freedom to leave us if we aren’t providing the services they anticipated. While this a huge risk to us, I love the potential implications because it makes us constantly review our products and services to ensure that we truly are providing the best products and services at a competitive price.

Customer Loyalty Program

We review our customer accounts regularly to ensure they have opportunities to upgrade to current equipment and new technology. We have incentives for new and current customers.

Ongoing Support

Our dispatch is local and our technicians are local too. This allows us to offer services like troubleshooting and service work faster than a company that isn’t local. Our technicians can be reached 24 hours a day for technical issues or concerns.

Q: Any final thoughts on the future?

A: I believe that our vision for Expert Security Solutions as a “customer first, continuous improvement, learning organization”, will set us apart from the competition. But our success will hinge on our ability to get word of mouth advertising out to the market, so people will want to buy from us and seek out our services when required.

 

Check out these other great products and services from The Phone Experts/Expert Security Solutions:

Expert IT Solutions– From cloud managed antivirus to our full suite of remote and onsite support options,  Expert IT Solutions keeps your business concentrated on business not your IT infrastructure. We keep your data secure by using our online back up services, available to all business service clients, and offer multiple combinations of services to fit your business needs.

Find out more

Consumer Solutions – Phone Experts Consumer Solutions, provides wireless and internet services across Alberta, this includes Optik TV solutions, and rural services. Offering the latest cellphones, smartphones, prepaid devices and tablets!

Find out more

Business Solutions – Go where your business takes you! Enable business growth and success with the right solutions and services from Phone Experts Business Solutions, backed by network reliability and industry expertise. We keep your business connected on the go.

Find out more

 

The Phone Experts/Expert Security Solutions

ADDRESS:

4724 – 60th St, Red Deer, AB T4N 7C7

PHONE:

403-343-1122

EMAIL:

[email protected]

 

 

 

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Deadlocked Jury Zeroes In on Alleged US$40 Million PPE Fraud in Linda Sun PRC Influence Case

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Sam Cooper's avatar Sam Cooper

A jury of New Yorkers will return to court Monday, heading into their second week of deliberations in a landmark foreign-agent and corruption trial that reaches into two governors’ offices, struggling to decide whether former state official Linda Sun secretly served Beijing’s interests while she and her husband built a small business and luxury-property empire cashing in on pandemic-era contracts as other Americans were locked down.

On Thursday — the fourth day of deliberations — the jury sent federal Judge Brian Cogan a blunt note saying they were deadlocked on the sprawling case, in which the federal government has asked jurors to accept its account of a complex web of family and Chinese-community financial transactions through which Sun and her husband allegedly secured many millions of dollars in Chinese business deals channeled through “United Front” proxies aligned with Beijing.

The defense, by contrast, argues that Sun and her husband were simply successful through legitimate, culturally familiar transactions, not any covert scheme directed by a foreign state.

“We deeply feel that no progress can be made to change any jurors’ judgment on all counts,” the panel wrote Thursday. “There are fundamental differences on the evidence and the interpretation of the law. We cannot come to a unanimous decision.”

Cogan reportedly responded with a standard “Allen charge” — an instruction often used in deadlock situations, urging jurors to keep an open mind and continue deliberating. Because a juror had to be replaced due to travel commitments, the reconstituted panel will need to restart deliberations from square one on Monday.

According to a message the U.S. Justice Department sent to The Bureau on Wednesday, the panel had already asked for transcripts from four witnesses — Sean Carroll, Mary Beth Hefner, Karen Gallacchi and Jenny Low.

Those requests underline just how dense the case is — and how much money was at stake in the pandemic-era PPE deals at the heart of several key counts. Sun and her husband, businessman Chris Hu, face 19 counts in total, including Sun acting as an unregistered foreign agent for the People’s Republic of China; visa-fraud and alien-smuggling charges tied to a 2019 Henan provincial delegation; a multimillion-dollar pandemic PPE kickback scheme; bank-fraud and identity-misuse allegations; and multiple money-laundering and tax-evasion counts.

Carroll and Hefner’s testimony is central to the government’s key procurement-corruption allegation. Prosecutors say Sun used her influence to help steer more than US$40 million in PPE contracts to companies tied to her husband in China, with an expected profit of roughly US$8 million — money they allege was partly kicked back to Sun and Hu and funneled through accounts opened in Sun’s mother’s name and via friends and relatives.

Prosecutors say the clearest money trail in the Sun case runs through New York’s COVID PPE scramble and a pair of Jiangsu-linked emails.

“What was Linda Sun’s reward for taking official action to steer these contracts through the procurement process? Millions of dollars in kickbacks or bribes. It was money that she knew would be coming her way if she pushed these contracts through,” prosecutor Alexander Solomon told jurors in closing.

He argued that in March 2020, as the pandemic hit, a Jiangsu provincial official in Albany emailed state staff, including Sun, with information on four Chinese PPE and medical suppliers — and that the next day Sun forwarded herself a second email that copied the language about two of those vendors but added a new line claiming that “High Hope comes highly recommended by the Jiangsu Department of Commerce.”

A New York State IT specialist testified that this exact phrase appears only once in the state’s entire email system, in Sun’s self-forwarded message. Prosecutors urged jurors to see it as a fabricated email.

They suggest it is one of a number of frauds and forgeries, including claims that Sun repeatedly faked Governor Kathy Hochul’s signature on invitation letters used to bring Chinese provincial officials into the United States as part of plans to build a large education complex in New York.

On the PPE dealings, prosecutors say that during a period when Sun still had broad latitude to vet vendors, she sent procurement official Sean Carroll a proposal for High Hope to supply five million masks.

Prosecutors say she did not disclose that High Hope was tied to family associate Henry Hua or that she had a financial interest in the deal, but did repeat language that the company “came recommended” by Jiangsu authorities — phrasing Carroll testified he understood as an official validation from the Chinese side.

Prosecutors then linked the High Hope contracts that moved through Carroll’s office to alleged downstream cash flows laid out in a Chris Hu spreadsheet: PPE contract money Hu recorded as owed by Jay Chen, marked as wired into an account called “Golden” and then on to “HC Paradise,” the vehicle Hu allegedly used to pay for a Hawaii property.

In the government’s telling, that is how a doctored Jiangsu government “recommendation” for High Hope ultimately turned into New York taxpayer funds helping to buy a Hawaiian condo.

As The Bureau has reported in detail, prosecutor Alexander Solomon used his closing argument to give jurors one of the clearest open-court narratives yet of how the Chinese Communist Party’s United Front allegedly seeks to shape Western politics through diaspora networks — and to argue that Sun sat at the center of such a network in Albany.

Solomon walked the panel through a cast that ran from Sun’s family and business partners in Queens to United Front–linked association bosses in New York, provincial officials in Henan and Guangdong, and senior staff at China’s New York consulate. In his account, Sun — officially feted in Beijing as an “eminent young overseas Chinese” after a 2017 political tour — became a “trusted insider” who quietly repurposed New York State letterhead, access and messaging to serve Beijing’s priorities on Taiwan, Uyghurs and trade, while keeping that relationship hidden from her own colleagues.

Among the most striking elements of the government’s case, as The Bureau reported from Solomon’s summation, were that Sun allegedly forged Hochul’s signature on multiple invitation letters that Chinese officials then used to secure U.S. visas for provincial delegations — promising meetings in Albany that, Solomon said, no one in state government had actually approved — as part of a broader push by Henan Province to anchor a major education complex in the United States.

He then tied that influence narrative to money: millions in lobster-export deals for Chris Hu, allegedly greased by Chinese officials and New York-based United Front intermediaries; coded “apple” cash drop-offs funneled through third-party accounts; and the pandemic PPE contracts.

In Solomon’s formulation, all of that adds up to clandestine agency for Beijing.

He told jurors that while Sun was boasting to Chinese consulate officials that she could treat Hochul “like her puppet,” she was acting “like an agent,” treating PRC officials as her “real bosses,” and seeking and receiving benefits. Sun kept doing so, Solomon said, even after an FBI agent warned her about the Foreign Agents Registration Act and the risks of working too closely with the consulate.

Defense lawyers for Sun and Hu, in their own summations, urged the jury to reject that picture of a couple monetizing their access to senior American politicians in order to enrich themselves through clandestine business dealings facilitated by community leaders secretly working for Beijing’s United Front units. According to the Global Investigations Review summary and other accounts, they argued that prosecutors have overreached by criminalizing ordinary diaspora politics, networking and pandemic procurement.

On the defense view, much of what the government calls “direction and control” is better understood as routine back-and-forth involving a diaspora liaison in the governor’s office and community or trade groups with ties to China. None of the government’s evidence, they argue, amounts to an agreement to operate under the “direction or control” of a foreign principal — the core FARA requirement.

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Argentina’s Milei delivers results free-market critics said wouldn’t work

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This article supplied by Troy Media.

Troy MediaBy Michael Taube

Inflation is down, poverty is falling and Argentina’s economy is growing as Javier Milei pushes reforms many skeptics said would fail

Javier Milei recently passed the two-year mark as president of Argentina. While his personal popularity has been bumpy in recent months—the Americas Society/Council of the Americas suggested his approval rating was a little under 40 per cent this fall—the political climate is still very much in his favour.

His party, La Libertad Avanza, won almost 41 per cent of the vote in the October midterm elections, earning 13 of 24 Senate seats and 64 of the 127 contested lower-house seats.

Few would have expected a libertarian economist who supports small government, lower taxes, more individual rights and freedoms, private enterprise, trade liberalization and anarcho-capitalism to become a success in Argentine politics. The proof has been in the political pudding for quite some time, however.

“As of September, the economy is growing at five per cent on a yearly basis,” the Cato Institute’s Marcos Falcone wrote on Dec. 10. “Poverty, which exceeded 40 per cent before Milei took office and peaked at 52.9 per cent in the first half of 2024, is now down to 31.6 per cent. Monthly inflation, which often surpassed 10 per cent in the pre-Milei era and reached 25 per cent in December 2023, now hovers around two per cent. Both exports and imports are rising rapidly.”

These are all significant benefits for the Argentine economy. Milei wants to accomplish even more. Falcone noted that “the government has already called for special sessions in Congress for its new members to vote on labour, tax and criminal justice reform bills before the end of the year.” Some other legislative goals include “privatization of major state-owned enterprises, pension reform that allows for private retirement plans, the liberalization of education, and further deregulation of the economy, among others.”

Milei’s libertarian philosophy of anarcho-capitalism, which was largely the brainchild of the late American economist Murray Rothbard, rejects statism and socialism. He has worked hard to convince Argentines that free markets, private enterprise, open trade and more will lead to economic success for individuals, families and businesses alike.

That is why Milei remains a “breath of fresh air for Argentina,” as I wrote in a Nov. 20, 2023, National Post column, and “he’s exactly what the doctor ordered for this struggling and impoverished nation.”

He is also an eccentric fellow, to put it mildly. The Argentine president used to be a TV pundit known as El Loco, the madman, who was known for his “profane outbursts,” Time magazine noted on May 23, 2024. He also bragged about being a “tantric sex guru, brandished a chainsaw at rallies to symbolize his plans to slash government spending, dressed up as a superhero who sang about fiscal policy, and told voters that his five cloned English mastiffs, which he reportedly consults in telepathic conversations, are his ‘best strategists.’”

Milei even claimed to have met one of his beloved canines, Conan, in a previous life in the Roman Colosseum more than 2,000 years ago. He was a gladiator, and his four-legged companion was a lion.

Milei’s left-leaning critics have attempted to use these eccentricities to their advantage. They have also called Milei “far right” and claimed he was an Argentine version of U.S. President Donald Trump. None of this is true. Milei has always rejected fascism and totalitarian regimes. He is business-oriented and focused on getting Argentina back on the road to financial success. He wants his home country to be free from government interference, state control and the iron grip of Peronist fanatics. He is getting closer to this goal.

Falcone, the Cato Institute analyst, pointed out in his piece that “a key reform that is still part of Argentina’s unfinished agenda is dollarization.” Milei strongly “advocated” for this policy in 2023, and he has wanted to finish it off for some time. With his party in control of both houses, that time is now.

The Wall Street Journal reported on Dec. 15 that “Argentina’s central bank … would allow the peso to move more freely, responding to investors who have demanded President Javier Milei’s government correct an overvalued currency.” The new policy for the peso will “allow the band to expand at the rate of monthly inflation, which was 2.5 per cent in November, the central bank said. The band currently expands at a monthly rate of one per cent.”

This announcement has been met favourably. “The changes go in the right direction,” Pablo Guidotti, an economist at the Torcuato Di Tella University in Buenos Aires, told the Wall Street Journal. “If the economy expands, this will contribute to higher peso demand allowing Argentina, together with access to capital markets, to accumulate international reserves.”

The quest to achieve dollarization in Argentina has begun.

In summation, Milei’s economic program “is serious and one of the most radical doses of free-market medicine since Thatcherism,” The Economist noted in a Nov. 28, 2024, piece. While the political left “detests him” and the “Trumpian right embraces him,” he does not belong in either camp. “He has shown that the continual expansion of the state is not inevitable,” The Economist continued, and he is a “principled rebuke to opportunistic populism, of the sort practised by Donald Trump. Mr. Milei believes in free trade and free markets, not protectionism; fiscal discipline, not reckless borrowing; and, instead of spinning popular fantasies, brutal public truth-telling.”

There is much that world leaders can learn from the strange, quirky anarcho-capitalist president of Argentina. They should start to take note—and, more importantly, take notes.

Michael Taube is a political commentator, Troy Media syndicated columnist and former speechwriter for Prime Minister Stephen Harper. He holds a master’s degree in comparative politics from the London School of Economics, lending academic rigour to his political insights.

Troy Media empowers Canadian community news outlets by providing independent, insightful analysis and commentary. Our mission is to support local media in helping Canadians stay informed and engaged by delivering reliable content that strengthens community connections and deepens understanding across the country.

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